Refund policy

• We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
• To be eligible for a return, your item must be in the same condition that you received it, sealed or unused, and in its original packaging
• You’ll also need the receipt or proof of purchase.
• To start a return, you can contact us at info@eyecarecosmetics.co.za.
• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package
•  Items sent back to us without first requesting a return will not be accepted.
• You can always contact us for any return question at info@eyecarecosmetics.co.za.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

As our products are intended for personal care, we cannot accept returns if the product has been opened or used. It is important that you thoroughly check your product selection before checkout. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.