2. ESTIMATE / QUOTE DETAILS

Upon receipt of your written Purchase Order or Request for a Quote, we will prepare a written Estimate (sometimes referred to as a Quote) containing all the details about the piece of furniture that we will build for you. This Estimate includes information such as the dimensions, the type of frame, and all other speciality details. Once you approve the order, this same document is sent to the shop floor as a Work Order and is the sole source of information from which your furniture is constructed. Any errors or omissions in your Estimate will result in errors or omissions in your final piece of furniture. This document supersedes all other communication including conversations, diagrams, photos, emails and discussions. It is the customer's responsibility to ensure the details on this document are correct. While we may, occasionally, from time to time, offer input or comments on certain design elements, dimensions, etc. we hold no responsibility should the finished product not meet the needs of the customer as long as we met the specifications on the Estimate / Quote. It is important to note that we can not duplicate furniture that we have not designed. We always do our best to get as close as possible to the inspiration photos and drawings however variations will occur. Be sure to specify any design details or elements that are essential to the final product. In the absence of any detail, our team will make the best decision possible which may or may not match the design you have in your mind - so be sure to specify as much as possible!

3. PAYMENT

A 50% deposit must be received with the purchase order and the balance due must be paid in full prior to pick up. We accept EFT payments and cash.

4. FABRIC GUARANTEE

Manufacturers of upholstery fabrics do not guarantee their products for wearability, stretch, or colour fastness. Therefore, we are unable to assume this responsibility or make any adjustments regarding fabrics.

5. DIMENSIONS

It is the customer's responsibility to ensure that specified dimensions are correct and appropriate for the scale, comfort and use of the desired product. Finished dimensions are +/- 3cm so please plan accordingly. It is highly recommended that industry standards be used as a reference when ordering any custom piece of furniture.

6. TIMELINES

Our goal is to have all orders ready to ship within 6 - 8 weeks of receipt of the Order, Deposit and Fabric. However, it is important to note that building custom furniture is an iterative process that can, quite often, result in extended development time. Upholstery Legend holds no responsibility for additional shipping costs, penalties, fines or fees charged due to late installation or any other costs associated with delays in the manufacturing process. Also please note we are closed on defined dates during the year and it is your responsibility to check our annual schedule of dates on which we are closed. Dates on which we are closed do not count toward any timeline for the completion of any order. Please note that production does not begin until we have received all of the following items: the Approved Estimate,  All Fabrics, Trims Finish Selections and the Deposit.

7. CHANGES/CANCELLATIONS

We are unable to accept any changes, modifications, holds, or cancellations after any furniture frames have been built and/or the fabric has been cut.

8. REPAIRS AND RETURNS

While we do our best to ensure your items are not only manufactured correctly but that they arrive at their destination safely as well. Unfortunately, bad things sometimes happen to good people. For that reason we have to have a few terms and conditions concerning damages and quality First, any damages or concerns with construction must be reported within 30 days of receipt of items. Next, any damage caused during the shipping process must be directed towards the carrier responsible for transporting and delivering your order. As a technical reminder, all sales are FOB our production workshops meaning you take ownership on our dock and the item belongs to you during transport. We gladly help arrange shipping services however this work is on your behalf. Lastly, while we stand behind our furniture we can only guarantee the construction of the item which does not include wear and tear. We stand behind our frames for 12 months from the date of completion. No merchandise may be returned without the written authorization of Upholstery Legend. Any merchandise returned without authorization will be refused at the expense of the shipper. Local repair charges must be approved in advance and in writing or they will not be accepted.

9. DELIVERY CHARGES

All orders are freight on board (FOB) at our Production Facility in Ferndale, Randburg - in other words it is the customer's responsibility to arrange for and pay for all packing and shipping services.  From time to time we may assist in organization shipping and delivery activities however a small fee will be charged for this work. All furniture must be picked up from our factory within two weeks of completion. Storage fees will be assessed for any items left more than two weeks after completion.