|
City Lodge Hotels Vision
 We will be recognised as the preferred Southern African hotel group. Through dedicated leadership, teamwork and kindness we will demonstrate our consistent commitment to delivering caring service with style and grace. We will constantly enhance our Guest experience through our passionate people, ongoing innovation and leading edge technology. Our integrity, values and ongoing investment in our people and hotels will provide exceptional returns to stakeholders and ensure continued, sustainable growth. Through acts of kindness we will make a positive difference to our guests, our colleagues, our communities and our environment.
City Lodge Hotels Credo
Our credo represents the character of City Lodge Hotels. It represents the collective qualities, mental and moral, that distinguish us in our marketplace. Whilst our hotels are constructed with bricks and mortar, it is our people, and the relationships that they build with other people, that provide the real strength that allows us to grow and prosper.
We Care
- We care for our country, for the property of our Guests, for our company, and for our environment, with which we have been entrusted by future generations.
- But above all, we care for people!
- To care for people means that we are emotionally connected, that we feel concern and that we are sincerely interested in people’s well being and success.
- We care for our Guests, for one another and for the communities in which we live.
- We care about being hospitable, about the safety and well being of our Guests whom we warmly welcome into our ‘homes from home’.
- We care for our employees, whose work we value, respect and recognise for its worth and contribution.
- We care for our families and especially for our children who will represent us in the way they live out their future.
- We care for our shareholders, for the hard earned money that they invest in our company and for the trust that they have placed in us to grow their money wisely.
- We care for and respect our suppliers whom we trust to provide us with goods and services of the highest quality.
- Caring comes from the heart - that’s why we are passionate about what we do. That’s why we are also passionate about serving.
We Serve
As leaders, we serve our people. We strive to understand, to empathise and to support, to develop our people to be the very best they possibly can be.
Through caring and through serving we build successful communities. Communities of Guests who return again and again. Successful communities in which we live and to whom we contribute our time, energy and our skills. A hospitality industry community in which we actively participate, in which our voice is heard and whose standards and skills we constantly seek to advance.
We are ordinary people. Every day we accomplish extra-ordinary things, as “People Caring for People.”
In this we will not fail. We care too much.
|
